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Why Did My Payment Fail?

If you're having problem processing a payment, be sure you've updated the app and y'all've tried these app troubleshooting tips. If you're still having trouble, contact us for help with a specific transaction.

Declined Cards

Identify Error Messages

If a card is declined in the Square app, you'll see one of the following errors:

• "Declined. Carte has expired. Delight use a unlike carte du jour."

• "Declined. Delight employ a different card."

• "Declined. Please have cardholder call issuer earlier retrying transaction."

• "Declined. Please verify the card number, expiration engagement, CVV and Zero code."

Confirm Personal Information and Settings

We're non given an exact reason a card is declined. If your customer has confirmed their card is valid and the transaction still declines, they should contact their card-issuing bank for more than information.

For manually entered transactions, Square requires 100% accurateness. The information entered must lucifer the payment card exactly. If your customer has recently moved, the billing Cypher code entered may be outdated. If you're manually inbound a third-party souvenir carte, the customer may need to contact the card issuer to annals the menu with a billing address, which is required to manually enter any card.

If your Apple device is set to the wrong calendar, it tin can result in declined cards. Follow these steps to check your calendar:

1. Tap Settings > General > International > Agenda.

2. Select the Gregorian calendar.

3. Log out and log dorsum into the Foursquare app.

Note: Declined cards may result in pending charges on your customer'southward bank argument. Square immediately sends the void notification, but it may take the bank a few business days to remove the charge.

Verify Payment Data

A card's numbers will plow red if the information entered is incorrect. Verify with your customer that the information you're entering is valid.

Cancel Transactions

If you accidentally accuse the wrong amount, you can abolish the payment by tapping the 10 in the top-left corner of the signature screen. You lot tin can require a passcode to cancel transactions.

Connect to a Wi-Fi Network

Foursquare requires an active Cyberspace connection to process payments. This can exist either a Wi-Fi connexion or a data service (such as 4G, 5G or EDGE). Choose Wi-Fi over your cellular network for a faster processing experience with Foursquare.

To do so:

• Mobile devices display a listing of Wi-Fi networks in range. Tap a network and, if necessary, enter the countersign to join.

• If no Wi-Fi networks are available, your device may connect to the Internet over a cellular information network (EDGE, 4G or 5G.) You can prevent your device from using cellular data in Settings.

Always cheque that you accept a strong network connection before attempting to process a payment. Payments can neglect if the connexion is not potent enough.

Annotation: If y'all lose internet connectivity, you lot can enable Offline Mode to accept swiped card payments. When operating in Offline Manner, there is boosted risk with any payments y'all take.

If you lot accept Greenbacks or Other Tender without an internet connectedness, you may come across a list of uncompleted payments in-app. The payments will be recorded when Wi-Fi or data service is restored. This only applies to Cash or Other Tender candy with the Square app.

Missing or Fractional Transactions

If y'all process a Square Souvenir Carte du jour payment and the balance doesn't cover the full amount of the auction, you lot'll need to click Done from the signature screen to continue on to procedure the entire sale amount. If you don't process the entire auction corporeality, the sale will be voided.

Pending Charges

If a payment is canceled, interrupted, or declined, your customer may see a awaiting charge on their card argument. It may look similar the charge has posted to their account, merely it should fall off after a few business organization days. Square sends a void notification to the banking concern as soon as a payment becomes voided. Information technology'due south then up to the bank to release any hold on the cardholder's funds.

If the transaction does not testify up in your payment history, just appears on a customer'south card statement, this is a sign that your client is seeing a pending transaction and not an actual charge.

Confirm Successful Payments

To double-check the success of a payment:

• If you're collecting signatures, a payment is non completed until you lot've passed the signature and confirmation screen and processed the total amount of the sale.

• If there is a remaining balance on a transaction, it volition need to be processed for the entire sale to be successful.

• Offline Mode payments will complete if y'all regain net connectivity within 24 hours, assuming the carte du jour does not decline.

• If your payment was successful, Square will send y'all a notification email (e.one thousand. "Square Payment #123456").

• Ostend a successful transaction past checking Transactions within the app or your payment history in your Foursquare Dashboard. If a transaction is not completed, it will appear in your Transaction Status study.

If you have questions virtually transfers, check out these troubleshooting tips.

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Source: https://squareup.com/help/us/en/article/5082-why-did-my-payment-fail

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